FAQ Bitpatt

Bitpatt is a peer-to-peer escrowed service. We provide an easy and secure platform where users can buy and sell cryptocurrency from all around the world.
Bitpatt is a division of Finest Link Communications, Inc. Canada

Security remains the top priority for Bitpatt. We make all effort to keep user's personal data safe and secure. Our team uses the most advanced technology such as cold storage, SSL and multiple bank-level encryption algorithm to provide you with the highest level of security.
Be rest assured your personal data is safe and secure with Bitpatt.

• From the Top Navigation panel, click on Buy offers or click here. This takes you to offer listings from your country.
• On the offers listing page choose any offer from the list. You can filter the offer according to Country,Currency and Payment method.
• Click on Buy BTC button.
• This takes you to the request offer page.
• On the request offer page, read the user defined offer terms if any.
• Enter the amount of bitcoins you are buying or enter the fiat amount.
• Click Buy Bitcoins button.
• This takes you to trade page.
• On the trade page using the trade chat platform get payment details from seller.
• Pay the seller and click the Paid button.
• Always make sure you click the Paid button after making payment else the trade will be cancelled automatically after the timmer runs out.
• Wait for the seller to release the Bitcoins to you.
• In a situation where the seller is not releasing the Bitcoins after payment, you can click the Dispute Trade button and an admin will be notified to resolve the issue or you can wait for approximately 24hrs for the trade to be released automatically to you provided dispute button was not clicked by either you or the seller.

• From the Top Navigation panel, click on Sell offers or click here. This takes you to offer listings from your country.
• On the offers listing page choose any offer from the list. You can filter the offer according to Country,Currency and Payment method.
• Click on Sell BTC button.
• This takes you to the request offer page.
• On the request offer page read the user defined offer terms if any.
• Enter the amount of bitcoins you are selling or enter the fiat amount.
• Click Sell Bitcoins button.
• This takes you to trade page.
• On the trade page using the trade chat platform give the buyer your payment details for the buyer to make payment.
• Wait for the buyer to make payment.
• After payment is confirmed click the Release Bitcoins button.
• Never release Bitcoins when the payment has not been confirmed as this cannot be reversed.
• In a situation where the buyer refused to make payment, wait for the timer to run out and the trade will be cancelled automatically.
• If there is any issue between you and the buyer you can always use the Dispute Trade button and an admin will be notified to resolve the issue.

Users cannot change their username for security reasons.

If you have forgotten your password you can click here and enter your email address registered on bitpatt to set a new password.

If you have forgotten your username you can click here and enter your email address registered on bitpatt you will get your username.

Changing email requires submitting a support ticket or you can send an email to [email protected].

Two-Factor authentication is an extra layer of security for Bitpatt accounts. This ensures no other person can access your account even if they know your password.
Bitpatt currently support Google Authenticator.

To setup Two-Factor authentication

• From the Top navigation, click on your username
• From the drop down menu click on settings
• Scroll down to Two-Factor Authentication panel
• Toggle the Two-Factor switch on and follow instructions on the page

If the provided code is not expired, try synchronising your google authenticator time. To do this open your google authenticator app and click on "Settings" then "Time correction for codes" then "Sync now".
If this still does not resolve the issue,submit a Two-Factor reset request from the login page

To restore your Two-Factor Authentication from key saved.

• On your Google Authenticator app.
• Click on the + sign at the bottom of the app.
• Click on Enter a provided key.
• Enter you account name on Bitpatt and the key saved.
• Click on Add

To de-activate Two-Factor Authentication, try loging in to your account. On the Two-Factor login page, follow the guide.
Be informed that Two-Factor removal request takes 48 hours to process. This is to protect your account.
During this period you will receive a reminder email of a pending Two-Factor reset request.

SMS notification might fail sometimes if the problem persists, you can submit a support ticket or send an email to [email protected] stating your country,phone number and carrier.

All users can create a maximum of 30 offers both buy and sell.

Unverified Accounts

Buy limit - $300 monthly
Sell limit - $3000 monthly

ID verified

Buy limit - $50000 monthly
Sell limit - $50000 monthly

Address verified

Buy limit - unlimited
Sell limit - unlimited

If you have set up SMS and system notification you will be notified for every new trade request.

Contact the seller using the trade chat to reopen and release trade.
If the seller refuses to reopen trade you can submit a support ticket or send an email to [email protected] stating the trade ID

All trades released is final and will not be reversed so we suggest you always check your trades carefully before you release.

All trades cancelled is final and will not be reversed so we suggest you always check your trades carefully before cancelling.

Bitpatt charge 0.5% trading fee for all completed trades.
The offer creator pays all trading fee be it buy or sell trades.
For a buy offer the fee is removed when the seller is releasing the trade.
While for a sell offer the fee is removed when the trade is opened.

Bitpatt charge 0.00030000 BTC fixed withdrawal fee for all wallet address outside Bitpatt.

Bitpatt also charge 0.00020000 BTC fixed deposit fee for deposits not originating from a Bitppat wallet address

1. From the Top Navigation click on your username.
2. From the drop down menu click on the wallet link.
3. On the wallet page click on the deposit Tab.
4. Copy the wallet address from the page to make deposits to your account.
5. After 3 confirmations, the deposit will be available in your account.

Several reasons could have caused delay in deposit which may include but not limited to:
1.The blockchain network needs more time for miners to confirm the transaction. It can take between 10 minutes to 12 hours for the transaction to be confirmed
2.You have entered the wrong wallet address.
3.The deposit amount was less than the minimum allowed deposit on Bitpatt.

Deposits made to an address other than the address linked to your Bitpatt account cannot be retrieved.So, we suggest you always double check your deposit address before making deposit.

Your withdrawal could be pending for several reasons:
1.Your withdrawal could be undergoing verification by an admin to protect your funds against unathourised withdrawal.
2.Withdrwal might be disabled temporarily for all users.
If your withdrawal remains pending for more than 24 hours you can submit a support ticket or send an email to [email protected]

If the withdrawal is still pending, submit a support ticket or send an email to [email protected] as fast as possible stating the withdrawal details so an admin can cancel the withdrawal.
If the withdrawal has been processed, then there is nothing we can do about it as blockchain transactions are not reversible. So we suggest you always double check your withdrawal address.